Accessibility Policy

Effective date: November 13, 2025

Our commitment

At Chateau Carrion Family (chateaucarrionfamily.com), we are committed to making our website accessible to the widest possible audience, including people with disabilities. We strive to follow best practices and accepted standards to ensure an inclusive experience for visitors who use assistive technologies, keyboard navigation, or other accessibility tools.

Standards and scope

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA as an ongoing goal. This policy applies to all content and functionality on the Site, including pages, documents, images, multimedia, forms, and downloadable files. Third-party content may be outside our direct control but we encourage vendors to meet accessibility standards.

What we’ve done so far

  • Used semantic HTML and ARIA where appropriate to improve compatibility with screen readers.
  • Ensured keyboard accessibility for navigation and interactive elements wherever possible.
  • Provided meaningful alt text for images and descriptive labels for links and form fields.
  • Aimed for sufficient color contrast and scalable, readable text (responsive layout and relative font sizing).
  • Provided captions or transcripts for multimedia whenever available or feasible.
  • Tested pages with automated accessibility tools and performed selective manual checks with common assistive technologies.

Known limitations

While we strive to meet WCAG 2.1 AA standards, some parts of the Site or third-party content (embedded widgets, older documents, or legacy files) may not fully conform. We are actively addressing known gaps; please report any accessibility barrier you encounter so we can prioritize fixes.

Ongoing improvements

Accessibility is an ongoing effort. We regularly review and update our site, code, and content policies to improve compliance and usability. Improvements include routine audits, developer training, and updates to third-party components when accessible alternatives exist.

How to request assistance or report an accessibility issue

If you experience any difficulty using this site, need content in an alternative format (such as large print, audio, or accessible PDF), or would like assistance completing a form or accessing something on the Site, please contact us:

  • Email: contact@chateaucarrionfamily.com
  • Please include: the web page URL, a description of the problem, the device and browser you are using (if known), and your preferred method of contact. We will respond within a reasonable time and work with you to provide the information or service in an accessible format.

Compatibility

The Site is designed to be compatible with current mainstream browsers and assistive technologies (screen readers, magnification tools, speech recognition engines). For the best experience, keep your browser and assistive technologies up to date.

Third-party content

Some content on the Site may be hosted or provided by third parties (e.g., embedded videos, social feeds, or plugins). While we encourage these providers to meet accessibility standards, we cannot guarantee full conformance for third-party content. If you encounter an inaccessible third-party element, please report it to us and we will follow up with the provider or remove/replace the content where feasible.

Feedback and enforcement

Your feedback helps us improve. If you are dissatisfied with our response to an accessibility request, you may contact us again at contact@chateaucarrionfamily.com for further assistance. Depending on your location, you may also have the right to file a complaint with a relevant accessibility or data protection authority.

Legal notice

This Accessibility Policy is intended to describe our ongoing efforts to make the Site accessible and to provide contact information for obtaining assistance. It does not create any legal rights beyond those provided by applicable law.

Updates to this policy

We may update this Accessibility Policy from time to time. When we do, we will revise the “Effective date” at the top. Please check this page periodically for the latest information.

Contact

For accessibility questions, support requests, or to request alternate formats, please contact us at: contact@chateaucarrionfamily.com.

Last updated: November 13, 2025